Managed IT · Decision
Enterprise IT outsourcing vs in-house team — when to choose which model
The decision to "build an IT department" vs "go managed" rarely comes down to price alone. What matters is access to skills (security, networking, HA), the cost of staff turnover, and whether the company wants to compete on infrastructure or on product.
When an in-house team wins
- the digital product is the core of the business and requires daily platform change,
- you already have a strong platform team and mature SRE processes,
- regulations or contracts require full staffing control over critical roles.
When outsourcing / managed has the edge
- you need 24/7 coverage but cannot afford full-time SOC + admins,
- technical debt (patching, backup, monitoring) grows at the expense of projects,
- you want predictable SLA instead of "best effort" from one key person,
- NIS2 / DORA require evidence and continuity you cannot sustain on weekends alone.
The hidden cost of the "one admin" model
Bus factor = 1 is the most common anti-pattern in SMB and mid-market. Vacation, illness, or departure of a key person turns "cheap" infrastructure into downtime. A managed operator spreads skills across a team and procedures — while you keep business control (access, data, change decisions).
Hybrid, not either-or
A common and healthy model: internal IT Product Owner / CTO sets priorities, and BaseCloud runs the infrastructure, security, and continuity layer. Business → Professional → Enterprise packages scale scope without replacing the whole engagement model.