Secure Cloud
- Private Cloud
- Hybrid Cloud
- Dedicated Infrastructure
- Virtualization
- Kubernetes
BaseCloud
Your complete IT department, infrastructure and security — as a service.
Enterprise-grade IT infrastructure — without the complexity on your side
We design, deploy and manage secure IT infrastructure for companies that require the highest levels of reliability, security and regulatory compliance.
Your Complete IT Department. Delivered As A Service.
The challenge
Companies should not have to build an entire IT department from scratch.
Maintaining your own team, infrastructure and regulatory compliance consumes capital, management time and focus on the core business.
- 01
Shortage of IT specialists in the market
- 02
High cost of administrative teams
- 03
Rising cybersecurity requirements
- 04
NIS2 and DORA regulations
- 05
Risk of downtime and loss of continuity
- 06
Difficulty maintaining regulatory compliance
The solution
A complete IT environment managed by experts.
We do not just provide infrastructure. We deliver security, business continuity and a complete IT department as a service.
- Infrastructure as a ServiceCompute, storage, networking and platform without operational burden.
- Managed CloudPrivate and hybrid cloud managed in an enterprise model.
- Managed ServersLinux and Windows administration with SLA and documentation.
- CybersecurityHardening and monitoring in all packages; SOC, SIEM, EDR/XDR where contracted (typically Enterprise).
- Backup & Disaster RecoveryData protection and recovery procedures after failure.
- Monitoring24/7 monitoring and escalation in Professional and Enterprise; business-hours helpdesk in Business.
- HelpdeskUser support and L1–L3 escalation.
- Compliance ManagementRegulatory compliance support built into operations.
Services
Full scope of IT accountability.
One operator. One contract. Consistent SLA for infrastructure, security and compliance.
Managed IT
- Linux / Windows Administrators
- DevOps
- Network Management
- System Administration
Cybersecurity
- SOC Monitoring
- SIEM
- EDR / XDR
- Vulnerability Management
- Incident Response
SOC, SIEM and EDR/XDR apply where contracted — typically Enterprise.
Business Continuity
- Backup
- Disaster Recovery
- High Availability
- Business Continuity Planning
Compliance
Primary market: EU. HIPAA (US · healthcare) applies to EU companies processing US patient data — HIPAA overview. All standards with market and industry context. Framework names are alignment topics, not a BaseCloud certificate. Status: Trust Hub.
Security & Compliance
Security and compliance at every layer
We help organizations meet regulatory requirements without building an in-house security team.
Below are the areas where we support control design, operations and evidence for client audits. Labels are not certificates. Detailed descriptions of standards and frameworks. Assurance status: Trust Hub.
Advantage
Why organizations choose BaseCloud
- One provider instead of many vendors Infrastructure, administration, security and compliance in a single operating model.
- Experts instead of hiring your own team Access to specialists without the cost and risk of building an IT department from scratch.
- Secure infrastructure instead of ad-hoc hosting Architecture designed for continuity, tenant isolation and regulatory requirements.
- Automation and AI instead of manual administration Repeatable processes, IaC and intelligent event analysis reduce the risk of errors.
- Continuous monitoring instead of post-incident reaction 24/7 monitoring and escalation in Professional and Enterprise — not the Business helpdesk window.
Architecture
Layered platform model
Each layer has a clear responsibility — from the data centre to AI Operations.
- Layer 6AI Operations
- Layer 5Compliance & Reporting
- Layer 4Security Operations
- Layer 3Managed Services
- Layer 2Cloud Infrastructure
- Layer 1Data Center
AI Operations
AI-assisted infrastructure operations
We use artificial intelligence for event analysis, administration automation, threat detection and compliance maintenance. Full descriptions of AI Operations areas.
- AI monitoringIntelligent correlation of signals from infrastructure and applications.
- AI log analysisFaster anomaly detection in log streams.
- Predictive maintenanceEarly signals of failure and capacity degradation.
- Automated compliance reportingReporting and audit evidence support.
- Security intelligenceThreat prioritisation and context for the SOC.
- Neural security shield (Enterprise)Enterprise capability / roadmap — not a default production control.
Segments
For organizations where IT is mission-critical
- FinTech
- Healthcare
- Manufacturing
- SaaS
- Public sector
- High-security enterprises
Engagement model
A transparent process from audit to ongoing management
- 01Audit of the current environment
- 02Architecture design
- 03Migration
- 04Service launch
- 05Ongoing management and growth
Start with the discovery audit questionnaire (online or printable / PDF) — we gather information about your company, infrastructure and requirements before preparing an offer.
Offer
Three tiers of managed infrastructure
From €120 the entry offer is a managed server (Business) — not full private cloud. Professional and Enterprise are larger or critical managed infrastructure. Prices are net; final scope and SLA after a brief audit. Shared across all packages is operator accountability.
Engagement model Operator accountability
Across all packages — from Business managed server to Enterprise private cloud — BaseCloud administers the infrastructure and security layer. We take management, hardening, monitoring and operational responsibility under SLA. Clients receive application or deploy access to an agreed environment; OS administrative privileges stay with the operator — that is how we can account for security and business continuity.
Business
Managed server
from €120 / mo.
Entry offer: one managed server for SMB — not private cloud.
- 1 managed server (Linux or Windows)
- Monitoring and alerts
- Backup with retention
- Updates and patch management
- Business-hours helpdesk
Most popular
Professional
Managed environment
from €450 / mo.
Greater capacity, higher SLA and extended accountability for production.
- Extended compute / storage resources
- 24/7 monitoring and escalation
- Backup + restore testing
- Hardening and baseline security
- DevOps / network support
- Operational reporting
Enterprise
Private / hybrid cloud
Custom quote
Dedicated or hybrid cloud with compliance and a full IT department as a service.
- Dedicated / hybrid architecture
- SOC, SIEM, EDR/XDR where contracted
- Neural security shield — Enterprise capability / roadmap, not a default production control
- NIS2 / DORA / ISO alignment
- HA, DR and Business Continuity
- Dedicated team and enterprise SLA
- Custom quote after environment audit
Target package SLA
Indicative values — final commitments are recorded in the contract after audit. They do not constitute an offer within the meaning of civil law. Neural security shield is an Enterprise capability / roadmap, not a contractual default. P1/P2 times refer to human escalation. Backup and restore scope: Trust Hub reliability.
| Parameter | Business | Professional | Enterprise |
|---|---|---|---|
| OS accountability | BaseCloud operator — full responsibility under SLA | ||
| Support window | Mon–Fri 9:00–17:00 | 24/7 monitoring + escalation | 24/7 NOC / SOC (target after audit) |
| Neural shield (auto) | — | — | capability / roadmap — see note; not a contractual default |
| P1 response (critical) | up to 4 h (within window) | up to 1 h | up to 15–30 min (NOC/SOC escalation) |
| P2 response | up to 1 business day | up to 4 h | up to 2 h |
| Backup | Daily + retention | Backup + restore testing | DR / BCP per design |
| Reporting | Monthly summary | Operational report | Compliance & ops reporting |
Trust
Operational credibility instead of marketing slogans
We build trust through a transparent stack, measurable operational targets and deployment scenarios typical for B2B clients — without invented logos.
- Operatoraccountability for infrastructure and security
- 24/7monitoring in Professional and Enterprise packages
- P1 < 1 htarget response in Professional
- EUdata processing and storage in the European Union
- SLAcommitments in the contract, not only on the website
Technology stack
- Linux
- Windows Server
- Kubernetes
- Proxmox / VMware
- Terraform / Ansible
- SIEM / EDR
- Ceph / ZFS
- GitOps
The list shows typical team competencies and stack in managed projects — specific technologies are agreed after an environment audit.
Deployment scenarios (reference models)
FinTech / SaaS
Production environment with continuity requirements
Goal: shorten incident response time and structured backup/DR without expanding admin headcount.
- Target: P1 < 1 h, 24/7 monitoring
- Scope: managed cloud + security baseline
Manufacturing / logistics
Migration from distributed servers to a managed platform
Goal: one operator, predictable monthly cost and fewer outages caused by ad-hoc administration.
- Target: one SLA instead of multiple vendors
- Scope: Professional / Enterprise per audit
Regulated / public
NIS2 / DORA alignment without an in-house SOC
Goal: operational evidence, security monitoring and periodic reporting support for regulatory requirements.
- Target: compliance reporting on a contractual cycle
- Scope: Enterprise + Compliance as a Service
Data residency
Data and infrastructure in the European Union
We design environments with data location in the EU. Facility selection, redundancy and availability tier follow from audit and contract — not generic marketing claims. Full descriptions of data residency pillars.
- EU residencyStorage and processing of client data in the European Economic Area.
- Tenant isolationSeparation of client environments as a design requirement, not an option.
- Backup and DRCopies and recovery procedures matched to package and system criticality.
- Network and accessVPN, segmentation, hardening — aligned with the client's threat model.
FAQ
Frequently asked questions about managed cloud and compliance
Answers for executives, CTOs, CIOs and security and compliance teams looking for managed private cloud in Europe and NIS2 and DORA support.
What is managed cloud in the BaseCloud offering?
BaseCloud delivers managed private and hybrid cloud for enterprises in Europe — with administration, security and monitoring under SLA. 24/7 monitoring applies in Professional and Enterprise packages, not the Business helpdesk window.
Does BaseCloud offer enterprise IT outsourcing?
Yes. BaseCloud replaces an in-house IT department with a complete managed service: infrastructure, administrators, DevOps, networking, helpdesk and managed cybersecurity under a single SLA model.
How does BaseCloud support NIS2 compliance services and DORA?
We help organizations design and operate IT environments aligned with NIS2 and DORA requirements — including monitoring, risk management, business continuity and reporting support — without building an in-house compliance team.
Does BaseCloud offer managed private cloud in Europe?
Yes. We design and manage private / hybrid cloud environments for companies across Europe: isolation, administration, backup, disaster recovery and a security layer under SLA. Hardware and data centre capacity are provided by certified infrastructure partners — BaseCloud is a managed operator, not a DC owner. Administration and accountability: operator responsibility.
Who is accountable for server administration and security?
BaseCloud — across all packages. We take OS administration, hardening, monitoring and operational responsibility under SLA. Clients receive application or deploy access to an agreed environment; OS administrative privileges stay with the operator, because only then can security and continuity be accounted for fairly. Details: engagement model.
What does managed cybersecurity include?
Managed cybersecurity is scoped in the contract. SOC, SIEM, EDR/XDR, vulnerability management and incident response apply where contracted — typically Enterprise.
How do I order a BaseCloud package?
In the Offer section choose a package: Business from €120/mo. is a managed server for SMB; Professional from €450/mo. is a larger managed environment; Enterprise is private/hybrid cloud with a custom quote. An order form opens below the package cards.
Ready to hand IT accountability to experts?
A conversation with a platform architect — no obligation. We will discuss business requirements, regulatory risks and a possible engagement model.