Trust Hub · Reliability
Availability & reliability
We publish availability numbers only when they are contractual commitments or measured SLOs with a defined method. This page describes backup and restore scope by package — without a published last-restore date until a signed report exists.
- Target availability
- Under MSA
- Network availability
- Not published
- Power availability
- Facility-dependent
- Storage availability
- Under MSA
- API / control panel
- Under MSA
Backup by package
Platform and contracted customer backups follow retention in the service schedule. Restoration tests for BaseCloud-operated scopes run on a contractual cadence — we do not publish a last-test date on this site.
| Package | Backup | Restore evidence |
|---|---|---|
| Business | Daily backup and retention per schedule | Restore on request or incident — no published last-test date |
| Professional | Backup plus restore testing on contractual cadence | Signed restore report to the customer when the test is in BaseCloud scope — date not published here |
| Enterprise | DR / BCP per design after audit | RTO / RPO contractual; DR test summaries customer-gated |
Who signs the restore report
When backup is BaseCloud-operated, the operator signs restore evidence for that scope. When the customer operates guest backups, the customer signs. Mixed scopes are listed in the service schedule.
Immutability and off-site copies
Immutable or off-site copies are in the service schedule where contracted. They are not a default on Business.
Background: Backup and disaster recovery (EN), kopia i odtworzenie (PL).
Disaster recovery
RTO / RPO are contractual. DR tests for platform scope are scheduled; results summaries are customer-gated.
Status
Operational status: public service status.
Compliance requirements vary by jurisdiction, industry, customer configuration and use case. Nothing on this website constitutes legal advice. A provider certificate is evidence for the provider's scope — not automatic certification of the BaseCloud service. Certification is claimed only when evidence is listed as available for the defined scope.